Last Updated: 01 June 2024
Introduction
Welcome to On Point Exterior Cleaning Services. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.onpointextcs.co.uk and use our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
Information We Collect
We may collect and process the following data about you:
- Personal Identification Information: Name, email address, phone number, and address.
- Service Details: Information related to the services you request, including property details and specific cleaning requirements.
- Technical Data: IP address, browser type, and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Usage Data: Information about how you use our website and services.
How We Use Your Information
We use the information we collect in the following ways:
- To Provide Services: To contact you and arrange visits to provide our exterior cleaning services.
- Customer Support: To manage and respond to your requests, questions, and feedback.
- Service Improvement: To improve our website, products, and services.
- Marketing: To send you promotional materials and updates about our services that may be of interest to you, provided you have not opted out of receiving such information.
- Legal Obligations: To comply with any legal obligations.
Sharing Your Information
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information except in the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be among the assets transferred.
Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.
Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: You have the right to request a copy of the personal data we hold about you.
- Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Restriction of Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Objection to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our provided contact information.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy